7 stations · 54 tools

AI tools for UX research

Tools for understanding user experience through interviews, usability testing and behavioural analysis. Choose a research stage to find a suitable service.

Qualitative

Feedback & VoC

Collect and analyze what customers already say: reviews, support tickets, NPS responses.

Unlike surveys: you don't ask questions, you analyze what customers said on their own.

Alchemer

Survey builder that also brings together responses and reviews from websites and social media; AI identifies themes and sentiment.

Website
Feedback & VoCYesNo
Dovetail

Collects interviews, calls, reviews and surveys, transcribes them and finds recurring themes. Answers questions across all your data.

Website
Feedback & VoC · Research RepositoryYesOfficial
Qualaroo

Short pop-up surveys on websites and in apps; AI scores sentiment and groups responses.

Website
Feedback & VoCYesNo
Qualtrics

Enterprise platform for customer and employee experience: surveys, feedback, dashboards; AI analyzes responses and predicts behavior.

Website
Feedback & VoCYesOfficial
Sprig

In-product surveys triggered at the moment of action on websites and apps; AI builds the questionnaire and analyzes responses.

Website
Feedback & VoCYesOfficial
Caplena

Upload open-ended survey answers or reviews (Trustpilot, Google, Qualtrics) — AI groups them into themes, scores sentiment and shows theme frequencies on a dashboard.

Website
Feedback & VoCNoNo
Cynthia

Collects support tickets, reviews and social media mentions and analyzes them; you can ask in plain language, “what do people complain about most?”

Website
Feedback & VoCNoNo
Evermuse

Connects to sales calls (Gong), interviews (Zoom), support tickets (Zendesk, Intercom), CRM (Salesforce), Slack and issue trackers (Jira, Linear) to surface what customers ask for.

Website
Feedback & VoCNoOfficial
FeedbackSpark

Short in-app or on-site surveys shown to the right users at the right moment. AI (GPT) surfaces themes and trends in text responses.

Website
Feedback & VoCNoNo
Medallia

Large platform that collects and analyzes customer and employee feedback across all channels; AI surfaces themes and root causes.

Website
Feedback & VoCNoNo
Survicate

Surveys on websites, in apps and by email; AI creates surveys and groups responses by theme and sentiment.

Website
Feedback & VoCNoOfficial
Alchemer

Survey builder that also brings together responses and reviews from websites and social media; AI identifies themes and sentiment.

Free plan

Feedback & VoC

Free · paid from $55/mo

Website
Dovetail

Collects interviews, calls, reviews and surveys, transcribes them and finds recurring themes. Answers questions across all your data.

Free planMCP server

Feedback & VoC · Research Repository

Free · paid on request

Website
Qualaroo

Short pop-up surveys on websites and in apps; AI scores sentiment and groups responses.

Free plan

Feedback & VoC

Free · paid from $19.99/mo

Website
Qualtrics

Enterprise platform for customer and employee experience: surveys, feedback, dashboards; AI analyzes responses and predicts behavior.

Free planMCP server

Feedback & VoC

Free · paid on request

Website
Sprig

In-product surveys triggered at the moment of action on websites and apps; AI builds the questionnaire and analyzes responses.

Free planMCP server

Feedback & VoC

Free · paid on request

Website
Caplena

Upload open-ended survey answers or reviews (Trustpilot, Google, Qualtrics) — AI groups them into themes, scores sentiment and shows theme frequencies on a dashboard.

Feedback & VoC

on request

Website
Cynthia

Collects support tickets, reviews and social media mentions and analyzes them; you can ask in plain language, “what do people complain about most?”

Feedback & VoC

from $25/mo

Website
Evermuse

Connects to sales calls (Gong), interviews (Zoom), support tickets (Zendesk, Intercom), CRM (Salesforce), Slack and issue trackers (Jira, Linear) to surface what customers ask for.

MCP server

Feedback & VoC

from $35/mo

Website
FeedbackSpark

Short in-app or on-site surveys shown to the right users at the right moment. AI (GPT) surfaces themes and trends in text responses.

Feedback & VoC

from $49/mo

Website
Medallia

Large platform that collects and analyzes customer and employee feedback across all channels; AI surfaces themes and root causes.

Feedback & VoC

on request

Website
Survicate

Surveys on websites, in apps and by email; AI creates surveys and groups responses by theme and sentiment.

MCP server

Feedback & VoC

from $114/mo

Website

Questions and answers

Which tools run unmoderated usability tests with AI analysis?

Unmoderated testing platforms send your site or prototype link with tasks to participants, record their screens and use AI to pull out findings; always check AI output. In Userbrain, panel testers record video walkthroughs while AI highlights key moments and answers questions about the tests. Maze runs prototype tests and AI-moderated interviews and has an official MCP server for Claude. UXtweak offers a free plan. Loop11 can send AI agents through your site instead of human participants.

What are free heatmap and session recording tools for websites?

Microsoft Clarity is free: it records sessions, builds click and scroll heatmaps, and its AI summarizes what visitors did. In the catalog, most behavior analytics tools have a free plan. Contentsquare (formerly Hotjar) has a free plan and AI that answers questions about behavior data; always check AI output. FullStory has a free plan with a monthly session limit. UXSniff flags rage clicks and exits automatically. Clarity, Contentsquare and FullStory connect to Claude via official MCP servers.

How can AI analyze customer reviews and feedback at scale?

AI feedback tools group reviews and open-ended answers into themes and score sentiment, so you see what customers complain about most; always check AI output. Caplena imports reviews from Trustpilot, Google or Qualtrics and shows theme frequencies on a dashboard. Cynthia lets you ask in plain language, for example “what do people complain about most?”. Dovetail has a free plan and an official MCP server for Claude. Survicate builds surveys and categorizes answers by theme and sentiment.

Can you run eye tracking with a webcam instead of a lab?

Yes: participants take the test at home, and the tool uses their webcam to estimate where they look and to read facial emotions. RealEye takes an image, video or website link and returns gaze heatmaps. Entropik also analyzes voice and has a free plan. Emotiva shows an ad to a panel of viewers and measures attention and emotions within a day or two. With no participants at all, Neurons and Clueify predict attention heatmaps from the design itself.

How do I run remote playtests for my game?

Use a playtesting platform that recruits players, records gameplay and collects their feedback. Antidote records gameplay with players' spoken commentary, runs post-session surveys and uses AI to turn the data into insights and sentiment (always check AI output). Game Tester recruits from a large international pool of players on PC, Android, iOS and VR, and has a free plan. Go Testify lets you invite your own community, watch sessions live and analyze recordings with AI; it also has a free plan.

Other research lines